Services

Our services follow a proven methodology:
 
1. Software Introduction
 
We know that keeping up with technology is challenging. Before formulating any opinions, we ask for your commitment to a 30 minute presentation either in person or via computer-based conference call using Webex. For more information see www.webex.com. After this presentation a decision is made to move to Step 2 through your request for a Needs Assessment.
 
2. Needs Assessment
 
An assessment of your agency size, objectives, and core areas of challenge impacting your organization's information flow are reviewed. We review the structure of your teams, clinicians, case loads, support staff, project management, team development, and communication channels, and of course your technology infrastructure. This is best accomplished with an initial meeting with your CEO or designated company officer. Our preference is to proceed by meeting with at least one manager, one service provider, and one support staff person for one hour each to have a comprehensive scope of the company needs. If you have a technology department or sub-contracted provider we meet with a representative from that division as well, though we recognize many organizations do not have such a department on-site.
 
3. Proposal
 
Having learned about your organization's needs and interests we can present a Wiki proposal outlining cost and outcomes. A Wiki can be delivered within a matter of days.
 
4. Delivery
 
Acceptance of our proposal results in the development and "going live" of your customized Wiki or database with customized fields. This is accomplished with at least one day of on-site specification development.